Good Morning!

Traffic has certainly died down over the past week here, however, we still have tours coming in but they are little work to do as we only have to deal with the tour directors. These days, I have been able to work more in guest services.The most common question is...big surprise, "how do I get to the gardens?".There have been some odd questions like, "how do I get to Bent, Oregon form here?" or "How do people get from the island to the mainland?" These shocking inquirings certainly make the day interesting. What I like about guest services, is that I get to learn about the city and can enjoy it just as much as visitors can.

Bye for now,

Trenell

August.21

Good Morning!

Wow! Dragon boat weekend was absolutly busy! And the strange thing is, most of the guests didnt even stay here for the event.Most of the guests we had , stayed for a day or two.I guess they were just passing by.
During that week, we had to turn down potential guests, and the housekeeping department was in a scury to get all the rooms ready for the new arrivals.Very hectic and non-stop this and thats here, and there every where, but fun. Sure made time go by fast, thats for sure. In the previous weeks, we were also busy, which meant I didnt have much of a chance to work as a guest service agent. There was just way to much to do at front desk.

Hope all is well,

Trenell

July.10th

Good Morning Everyone!

It's been much too long since my last update, so sit back because this might be a long one. Working at the Royal Scot is a pleasure. Now that all the discomforts of being the "new one" have diminished, my co-workers and I can start a relationship based on personality. One c0-worker and I have grown closer over the past months. Just last week she invited me to join her to Lake Cowichan where we stayed with her grandparents. Couldnt have asked for better days off.The sun was scorching and the company was grand.

The last couple of weeks have been extremely busy here at the Scot. Every shift, there is a list of tasks that need to be completed by a certain time. But due to the high volume of guests, my co-worker and I have struggled to complete the checklist. It's not a big deal if we dont finish it on time, but it's obviouse why time management is so important. Keep us from a panic when we have 70 check-ins and 50 check-outs.

For a small hotel, Im surprised how many guests we have. Especially being surrounded by several others, like the Oswego and Grand Pacific. The Sales and Marketing team clearly know what they are doing.

If I was asked what I have learnt about myself over these past months, I would have to say that one of my strong points is keeping my cool under pressure. Though, there may be a line a guests, swaying from side to side, anxious to be helped, I feel at ease and continue the steps to complete each guests needs with a smile.

Till next time,
Trenell

Royal co-op

Hello to everyone out there! Hope your co-op is going well and that your are learning a lot about the industry as well as about yourselves.

As most of you may know, I am working front desk/guest services at the Royal Scot Hotel. The people I work with, are easy to get along with, helpful and approachable. If I have a question or make a mistake, I never feel awkward or uncomfortable to ask for guidance. With that said, I am happy with my co-op and consider this a good place to start a path in the industry.

It's been a little over one month since I have been a part of the Royal Scot crew and after all the training, it amazes me that I am still learning something new EVERY DAY. For example, when a guest checks in, we need to take their credit card for an inprint and at check out, for the most part, guests will use the same credit card to pay for the bill but sometimes not. In this case, when settling the transaction, I should enter sale instead of force in order to balance when cashing out at the end of the shift. Well, I didnt know this until a couple a weeks ago. Yikes! What a time consuming process to balance out! Another time, I accidently gave keys to a room which wasnt yet ready for use! Oops! But after the mistakes, I am obviously more cautious and believe that you cannot learn without making mistakes. When I first started, I couldnt even talk to the guest while doing a transaction, but now, I can chat away in whatever language needed and do check in and check outs with relative ease and confidence.

To my delight, I have been able to use all languages I know and am appreciated by both my employer and guests. This makes me smile and reasures me that this is the right industry for me.I have been told by a guests that Iam the most knowledgable in terms of dinning and my name is always a conversation starter with out visitors. What makes me the happiest, are the sincere thank you's I get from our visitors